Mark Soloff
May 2019
We have had an excellent experience so far with MyOutDesk. Abby was very helpful in finding us a great match!
Streamline Your Loan Pipeline
Loan Processor Assistant
Our loan processor assistants handle document collection, file preparation, pipeline tracking, and borrower follow-up so your licensed team can focus on closing deals and growing your book of business.
Why Loan Processor VAs
Close More Loans Without The Processing Bottleneck
Loan processing is detail-intensive work. Collecting documents, verifying data, coordinating with multiple parties, and tracking conditions at every step. When volume increases, processing bottlenecks can delay closings and frustrate borrowers.
Our loan processor assistants work under the direction of your licensed team to handle the administrative heavy lifting: file preparation, document collection, compliance checklists, pipeline tracking, and closing coordination, keeping your files moving and your borrowers informed.
MyOutDesk loan processor assistants are carefully vetted and experienced in mortgage workflows, saving you up to 70% compared to hiring an in-house loan processor.
BUILT FOR MORTGAGE TEAMS
Trusted by Mortgage Professionals Nationwide
We work with loan officers, mortgage brokers, and lending teams across the country, helping them scale their processing capacity without adding headcount. Whether you're an independent originator or managing a team of LOs, our loan processor assistants integrate directly into your workflows and LOS.
What We Handle
What A Loan Processor Assistant Can Do For You
File Preparation & Data Entry
Prepare complete, accurate loan files so your licensed team can focus on underwriting and approvals.
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Document Collection
Gather and organize every required document so nothing holds up your pipeline.
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Compliance Support
Help your licensed team stay on top of regulatory requirements with thorough administrative support.
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Communication & Coordination
Keep all parties informed on loan status and next steps throughout the process.
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Pipeline & Milestone Tracking
Keep your loan pipeline organized and visible so nothing slips through the cracks.
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Closing Support
Coordinate the final steps of the loan process to help ensure a smooth, on-time closing.
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Security & Compliance
Your data is protected by enterprise-grade security
Every MyOutDesk virtual professional operates within a security framework built for the world's most regulated industries. From SOC 2 certified operations to CIS Level 2 hardened devices, we go beyond industry standards.
SOC 2 Type I Certified
Verified controls for enterprise security
CIS Level 2 Hardened Devices
MyOutDesk managed endpoints secured to CIS Benchmark standards
HIPAA Compliant
BAA-ready safeguards for protected health information
PCI-DSS Compliant
Payment card data handled with certified controls
NDA by Default
Every VA signs our NDA; we honor yours on request
Real virtual assistants, amplified by AI
Every MyOutDesk VA is trained through MOD University to use modern AI tools, then paired with the AI toolkit your work needs. A real person still reviews every AI-assisted deliverable before it reaches you, so your loan processor VA works faster and cleaner, with the judgment AI doesn't have.
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Trained
MOD University
Prompting, verification, and role-specific AI workflows, refreshed as the tools change.
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Equipped
Your stack, your rules
Your VA works inside your AI tools, on your accounts, under your governance.
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Trusted
Human-in-the-loop
A real person reviews every AI-assisted deliverable before it reaches your customers or CRM.
See the Difference
How We Compare
| Feature | Full-Time Hire | Freelancer / Marketplace | MyOutDesk |
|---|---|---|---|
| Time to hire | 4–8 weeks | 1–2 weeks | As little as 1 week |
| Screening | You run it | Self-reported | 6-stage vetting, 0.7% pass rate |
| Education | You verify | Unverified | College degree required |
| Dedicated to you | Yes | Rarely | Yes, full-time |
| Time zone coverage | One person, one shift | Their schedule, not yours | Works your timezone; 24/7 coverage available |
| Cost structure | Salary + benefits + overhead | Hourly, unpredictable | Flat monthly rate, all-inclusive |
| If it doesn't work out | Start over | Start over | We rematch at no extra cost |
| Oversight tools | You provide | None | Productivity tracking included |
| Legal entity (US & PH) | N/A | No | Yes |
| SOC 2 compliance | Your responsibility | No | Third-party audited |
| HIPAA verified | Your responsibility | No | Yes |
Verified Reviews
What Our Clients Say
4.9 (305 reviews)
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Blake Baltos
Nov 2018MyOutDesk has been very hands on with their follow up and client care. I have very happy with the services that they have provided me and honestly wish I would hired a VA through them earlier!
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Jennifer Lindsey
Oct 2021MOD Virtual has been has been incredible from start to finish - so excited to be working with them!
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Nicar Bocalan
Dec 2021Anya is very helpful and is a complete Rockstar! MOD is full of amazing professionals and I'm very excited to be working with such a great company.
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Pedro “Bando” Rivera
Nov 2019I recently had a video conference with Chuck, perfect example of a perfect hire! Not only friendly and easy to talk to, but really try to understand your situation to help in the best way possible!
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Robert Antonie
Sep 2019Very impressed with the quality of candidates to interview!
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Tracey Newmones
Aug 2021Amazing attention to detail and great communication. This is the most professional VA company I have worked with.
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ANDREW Ray
Jan 2020Extremely professional process. Delivered several very viable options for us to consider - if you are interested in exploring the Virtual Professional concept I would highly recommend working with this team
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Toni Patillo
Mar 2020The professionalism and top shelf service is second to none! So grateful there is a company with this level of superior service.
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Les McGehee
Jun 2020I've worked with and recommended MOD and have seen great results. Now I'm also a client. I'm willing to share about my experience with others considering MOD.
Helpful Resources
Mortgage Articles & Guides
Tips, strategies, and insights to help you get the most from your mortgage virtual assistant.
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FAQ
Common questions
How much does it cost to hire a loan processor assistant?
With MyOutDesk, you can save up to 70% compared to hiring an in-house loan processor. We handle all recruiting, background checks, payroll, and benefits so you can add processing capacity without the overhead.
What tasks can a loan processor assistant handle?
Our loan processor assistants provide administrative and clerical support under the direction of your licensed mortgage professionals. This includes document collection, data entry into your LOS, file preparation for underwriting, pipeline tracking, borrower follow-up for missing documents, coordination with title companies and appraisers, and closing support.
Can your VAs work with my loan origination system?
Yes. Our loan processor assistants are comfortable learning major platforms including Encompass (ICE Mortgage Technology), Calyx Point, Byte, LendingPad, and other popular loan origination systems. Most teams will need to train their VA on their specific LOS and workflows, just like any new hire. We support you through onboarding and help make sure your VA gets up to speed as quickly as possible.
Does my loan processor assistant need to be NMLS licensed?
Our loan processor assistants perform administrative and clerical support duties under the supervision of your licensed mortgage professionals. They do not take loan applications, discuss or negotiate loan terms, or make credit decisions. These activities are reserved for your licensed team members.
Can a loan processor assistant communicate with borrowers?
Yes, for administrative purposes. Your VA can contact borrowers to request missing documents, provide loan status updates, schedule appointments, and send reminders. They do not discuss loan terms, rates, or provide advice on loan products.
What about data security and borrower information?
We take data security seriously. All MyOutDesk virtual assistants go through thorough background checks, sign NDAs, and follow strict data handling protocols. We also support your existing security requirements to help you maintain compliance with GLBA and other data protection standards.
Can a loan processor assistant support multiple loan officers?
Yes. Many of our clients assign their loan processor assistant to support multiple loan officers on the same team. Your VA can manage files across your pipeline, track milestones for each LO, and keep the entire team organized.
What loan types can your VAs support?
Our loan processor assistants can support all common loan types including conventional, FHA, VA, USDA, jumbo, and non-QM. They maintain document checklists tailored to each loan type to ensure nothing is missed.
Will my loan processor assistant be dedicated or shared?
All of our virtual assistants are dedicated to a single client. Your VA will learn your team's workflows, your LOS, and your specific processes to deliver consistent, reliable support.
How quickly can we get started?
We can onboard a loan processor assistant in as little as 7 days. We just need to understand your pipeline volume, the tools you use, and your team's processes to match you with the right VA.
Do MyOutDesk virtual assistants use a password manager?
Yes. We require every VA to share and store credentials through a password manager - never in plain text, email, chat, or browser autofill. We can use the password manager your team already runs on (1Password, Bitwarden, LastPass, Dashlane, Keeper, or similar) or provide one. Access can be revoked instantly when the engagement ends.
Can I bring my own non-disclosure agreement (NDA)?
Yes, we are happy to work with you to get an NDA between your virtual assistant and your company signed. We also provide a default NDA that protects all our clients.