Kristin Gragg
Feb 2020
Very organized in their process of helping you hire and find the right Virtual Professional. Love the structure and the people! Thank you again for helping us fill the gap of hiring a Professional to help our team grow.
Hire a qualified
Inside Sales Virtual Assistant
Hire an inside sales virtual assistant to handle phone prospecting tasks like warm & cold calling, lead screening, prospect & client follow-up & lead nurturing to create new business opportunities!
Why Inside Sales VAs
Build a Predictable Pipeline with an Inside Sales Virtual Assistant
Revenue suffers when follow-up lacks structure. Prospecting and lead generation are essential to growth, but they require disciplined, consistent execution. When revenue leaders are focused on closing deals and supporting existing clients, proactive outreach often becomes inconsistent. Over time, that inconsistency slows pipeline velocity and limits predictable growth.
Unworked Leads Erode ROI
Leads that aren’t contacted quickly, or followed up with consistently, lose value fast. Marketing spend compounds only when outreach is disciplined and measurable. When follow-up is informal, delegated without oversight, or deprioritized during busy cycles, conversion rates decline and acquisition costs rise.
How We Help
Our Inside Sales Agents operate as structured pipeline support, embedded within your CRM, reporting cadence, and outreach workflows. They execute disciplined, repeatable follow-up across inbound, outbound, and re-engagement campaigns, ensuring prospects are contacted, qualified, and advanced with consistency.
What We Handle
What A Virtual Inside Sales Agent Can Do For You
Lead Generation
Identify and capture potential leads through a variety of platforms to keep your sales pipeline full.
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Warm & Cold Calling
Reach out to potential clients from purchased and inbound leads to generate new business opportunities.
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Lead Screening & Qualification
Pre-qualify leads so your closing agents only spend time on the most promising prospects.
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Client Prospecting
Develop targeted prospect profiles and generate lists of potential clients based on your ideal customer.
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Lead Nurturing
Move potential leads through the sales cycle with targeted follow-ups and automated content delivery.
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Security & Compliance
Your data is protected by enterprise-grade security
Every MyOutDesk virtual professional operates within a security framework built for the world's most regulated industries. From SOC 2 certified operations to CIS Level 2 hardened devices, we go beyond industry standards.
SOC 2 Type I Certified
Verified controls for enterprise security
CIS Level 2 Hardened Devices
MyOutDesk managed endpoints secured to CIS Benchmark standards
HIPAA Compliant
BAA-ready safeguards for protected health information
PCI-DSS Compliant
Payment card data handled with certified controls
Identity-Verified Talent
Dual-stage live video, government ID, and document verification for every hire
NDA by Default
Every VA signs our NDA; we honor yours on request
Real virtual assistants, amplified by AI
Every MyOutDesk VA is trained through MOD University to use modern AI tools, then paired with the AI toolkit your work needs. A real person still reviews every AI-assisted deliverable before it reaches you, so your inside sales agent works faster and cleaner, with the judgment AI doesn't have.
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Trained
MOD University
Prompting, verification, and role-specific AI workflows, refreshed as the tools change.
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Equipped
Your stack, your rules
Your VA works inside your AI tools, on your accounts, under your governance.
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Trusted
Human-in-the-loop
A real person reviews every AI-assisted deliverable before it reaches your customers or CRM.
See the Difference
How We Compare
| Feature | Full-Time Hire | Freelancer / Marketplace | MyOutDesk |
|---|---|---|---|
| Time to hire | 4–8 weeks | 1–2 weeks | As little as 1 week |
| Screening | You run it | Self-reported | 6-stage vetting, 0.7% pass rate |
| Education | You verify | Unverified | College degree required |
| Dedicated to you | Yes | Rarely | Yes, full-time |
| Time zone coverage | One person, one shift | Their schedule, not yours | Works your timezone; 24/7 coverage available |
| Cost structure | Salary + benefits + overhead | Hourly, unpredictable | Flat monthly rate, all-inclusive |
| If it doesn't work out | Start over | Start over | We rematch at no extra cost |
| Oversight tools | You provide | None | Productivity tracking included |
| Legal entity (US & PH) | N/A | No | Yes |
| SOC 2 compliance | Your responsibility | No | Third-party audited |
| HIPAA verified | Your responsibility | No | Yes |
Verified Reviews
What Our Clients Say
4.9 (304 reviews)
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Robert Antonie
Sep 2019Very impressed with the quality of candidates to interview!
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Dennis “Denny” Lee
Dec 2018Fantastic service and fantastic results so far. Chris has been great!
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Megan Tieso
Jun 2020Extremely professional workers who are eager to work hard and do a great job! So far we've really enjoyed MOD and would recommend it to other Realtors :)
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Peter Chabris
Jul 2019I had a great experience working with MOD to find my Virtual Professional. I was impressed with the talent they were able to identify and they worked with me on finding the right person to help with our business needs. I'm excited to get started with our new Virtual Professional!
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Cyrus Driver
May 2024A very professional outsourced vendor. From onboarding, setting expectations and monitoring progress. Works with KPIs, RoI and other business parameters. Great value for the US team. Highly recommend them.
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Ishita Dalal
Oct 2019Exceptional service, Exceptional communication !
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Sam Bingham
Sep 2019Had a great experience on boarding with MOD to hire a virtual assistant. We just selected our virtual ISA to begin calling next week, but so far the experience has been great and everyone has provided the level of service we want and expect. They sent us very qualified candidates who we were able to interview, and we selected a reliable virtual assistant with previous real estate experience, which is exactly what we were looking for when we hired MOD. So far, so good! Will recommend.
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Alexandra Marsolais
Jul 2019Really easy onboarding! I interviewed 4 VA companies - and MOD was the clear winner for new client onboarding. I was given three VERY TALENTED Virtual Professionals to interview. It was honestly hard to pick. Starting with our chosen Virtual Professional this week. I had a lot of confidence moving forward.
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Michael Wilson
Aug 2019Great communication and support during the startup process! The level of training that MOD provides for their Virtual Professionals helps ensure they can be contributors quickly when they join our team.
Helpful Resources
Sales Articles & Guides
Tips, strategies, and insights to help you get the most from your sales virtual assistant.
Inside Sales
Why You Need A Virtual Sales Development Representative
We’ll discuss what a Sales Development Representative is, how to find the right candidate for your company, what to look out for in a good candidate, and why you need them to grow and scale your business.
Read more
Inside Sales
How To Train Your Virtual Real Estate ISA
If you’re looking for the best real estate strategy to gain market share and capture more leads, here’s how to hire & train an ISA (inside sales agent). You can use LPMAMA to guide Real Estate ISAs through each of your calls so you can make sure that you always complete the details that you need, matched with a superb quality of call with our leads as you sound more conversational and free flowing.
Read more
Virtual Assistants
The Smarter Way to Scale in 2026: Why AI Won’t Replace Your Virtual Assistant
AI-powered virtual assistants are emerging as the smarter way to scale in 2026, combining automation, human judgment, and lower operating costs to improve execution across real estate, healthcare, legal, marketing, and insurance teams.
Read more
Build your perfect remote team
Explore More
Related Virtual Assistant Services
Not exactly what you need? These services pair well or cover similar tasks.
Sales Development Rep
Outbound prospecting & nurturing
Real Estate ISA
Prospecting & appointment setting
Marketing Assistant
Content, social media & campaigns
FAQ
Common questions
What does a Virtual Inside Sales Agent (ISA) actually do?
A Virtual ISA owns the execution layer between lead intake and booked appointments. They manage structured follow-up, qualification, CRM updates, and handoff to closers so opportunities don’t stall and your pipeline remains consistent.
How does a Virtual ISA support lead generation?
They build and maintain targeted prospect lists aligned to your ideal customer profile, enrich contact data, and prioritize outreach based on engagement and fit, creating repeatable top-of-funnel activity without pulling your closers off revenue work.
Do Virtual ISAs handle both inbound and outbound outreach?
Yes. A Virtual ISA can manage inbound inquiries, purchased lists, referrals, and outbound prospecting using defined sequences across calls, email, and CRM-driven follow-up, improving response time and keeping outreach consistent.
How does lead screening and qualification work?
A Virtual ISA pre-qualifies prospects by collecting key details, validating fit against your criteria, and documenting outcomes in your CRM. Your closing team engages only when a prospect meets the right thresholds for a high-quality sales conversation.
Can a Virtual ISA help re-engage past customers or dormant leads?
Yes. They run structured re-engagement campaigns for past customers and inactive prospects, update records, and book conversations where there’s renewed intent, turning dormant databases into active pipeline.
How does this improve sales performance without adding overhead?
When follow-up is owned and measured, response times improve, CRM data stays accurate, appointment volume stabilizes, and closers spend more time on qualified conversations. It’s pipeline continuity without requiring you to expand local headcount for every stage of the funnel.
Do MyOutDesk virtual assistants use a password manager?
Yes. We require every VA to share and store credentials through a password manager - never in plain text, email, chat, or browser autofill. We can use the password manager your team already runs on (1Password, Bitwarden, LastPass, Dashlane, Keeper, or similar) or provide one. Access can be revoked instantly when the engagement ends.
Can I bring my own non-disclosure agreement (NDA)?
Yes, we are happy to work with you to get an NDA between your virtual assistant and your company signed. We also provide a default NDA that protects all our clients.